SaveEC.ca is back online after "Massive data loss"

SaveEC.ca has been down for over a month, but is finally back online and in business.

We received notice on 25 September 2013 from our former internet services provider that our Web server had suffered a "major issue" that resulted in the "massive data loss", including all backups. The email is given at the bottom. Despite a pledge to follow up, they still have not let us know how the data loss occurred, or who else was affected. There has been no explanation as to how a server fault could wipe out the backups we were paying them to keep.

Needless to say, this was a major setback. We were fortunate to have an old backup from which we could begin restoring the site. The remainder was put together using google cache. There is still a backlog of articles we need to archive, and this will be completed as time allows.

Our site is now hosted by a different company, and we have automated the backup process to multiple locations. Lesson learned!

The email is below. Identifying information has been removed for legal reasons.

From: ***********************************
Date: Wed, 25 Sep 2013 18:31:26 -0400
Subject: Massive data loss on core3.******.net

(DO NOT REPLY TO THIS E-MAIL IT IS A NO REPLY ADDRESS)

Dear Clients,

It saddens me to say that due to a major issue on 
core3.*****.net all data has been completely lost 
including our backups of this server.

I sincerely apologize to all those that have been
impacted by this catastrophe.

We are currently investigating what happened when and 
if we have any further information i will let you all 
know.  In the meantime we will be refunding all accounts
on this server.  If your refund is not processed please
let us know and we will get around to it as soon as we 
can. I am very very sorry for any loss to any individual 
or business but at this point it is completely out of our 
control.

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